AxisQMS - Queue Management System
AxisQMS is a powerful, scalable, and multilingual Queue Management System designed to streamline customer flow and improve service efficiency across industries like clinics & hospitals, government transaction centers, schools, and other customer service points.
Whether you're managing walk-in traffic or pre-scheduled appointments, AxisQMS helps you optimize wait times, reduce crowding, and elevate customer experience through intelligent token systems and rich integrations.
Industries
Clinics & Hospitals
AxisQMS designed for clinics that look forward to bringing efficiency into the flow of patients and enhancing service delivery. In today's speedy environment, there should be an assurance that the patients will get timely care.
Government Service Centers
This system designed for Government transaction centers like Tasheel, Tadbeer, adeed look forward to bringing efficiency into the flow of customers.
Educational Institutions
The Queue Management System in schools is used to track and control the flow of students, parents or guardians visiting a school for any purpose such as when they seek admission into new academic sessions payments.
Educational Institutions
Transaction centers like Banks and Exchanges look forward to bringing efficiency into the flow of customers and enhancing service delivery. The customer journey from appointment booking to check-out-for seamless experiences that benefit patients and clinic staff.
Virtual Caller
- Manage customer flow such as call, on-hold, transfer ticket number.
- View overview of current queue information.
- Record staff activity to measure staff productivity, etc.
- Alert for new tokens.
Multimedia Display
The queuing system includes a multimedia display that shows information about the ticket numbers being called and served. Beyond just managing queues, this system can also serve as a digital signage solution in the waiting area, enhancing the overall customer experience.
Custom Workflow & Department Routing
Direct tokens to the right counter or department based on service type or priority level.
QR Code Scanning for Status Check
Customers can scan a QR code to view their token position and estimated wait time without approaching the counter.
Dashboard Monitoring
A supervisory tool designed for management to oversee activities and monitor conditions at the front desk or customer service area.
Features of AxisQMS
AxisQMS is designed to simplify and enhance the customer journey by offering a flexible, intelligent, and fully integrated queue management solution. Whether you're handling walk-in visitors or online appointments, AxisQMS ensures smooth operations, faster service, and complete visibility over customer flow.
- Multiple Token Options.
- Advanced Display & Announcements.
- Track the token status using mobile.
- Support smart virtual queue with paperless concept.
- Integration with other applications.
- Fully cloud based and without complex Hardwares.
- Realtime dashboard for data tracking.
- Multi-language voice support like English, Arabic, Hindi.
- Quick Implementation and timely support.
Improve Your Customer Experience Today
Whether you're a single-branch clinic or a national service provider, AxisQMS adapts to your needs. Talk to us today to see how smart queuing can transform your service center.
Frequently Asked Questions
A Queue Management System (QMS) is a digital solution designed to manage and organize customer flow in service environments. It issues tokens, directs customers to the right counters, and helps reduce wait times while improving the service experience.
AxisQMS works by issuing tokens to customers through multiple channels – reception desk, self-service kiosk, QR scan, or mobile app. Customers are then guided to service counters using digital displays and voice announcements. Real-time status updates and queue monitoring are also provided.
Hospitals and clinics. Government transaction centers. Educational institutions. Customer service centers (telecom, banking, retail).
Yes. AxisQMS supports English, Arabic, and Hindi voice announcements and can be localized for multilingual interface support.
Yes. AxisQMS can integrate with Emirates ID systems to fetch customer data automatically, reducing manual entry and enhancing service speed.
Yes. AxisQMS can send real-time SMS alerts for token updates, reminders, or even customer feedback collection.
Yes. AxisQMS includes a real-time analytics dashboard that provides detailed reports on customer flow, average wait times, service performance, and staff efficiency.
